Nicole is a member of our “behind the scenes” billing team at COA. And, this March marks her 6th year at Columbus Ophthalmology. We asked her some questions about what her experience has been like so far.
What do you like about working at COA?
I enjoy working in the billing department and helping the patients. Many people don’t understand how insurance works, and I like being able to explain to patients how their benefits and policies work. Also, I enjoy the people that I work with; they are people in my life that are like family.
What are some of the values you think COA has that you can align yourself with?
I feel like everyone at COA has integrity. We are all here for the same reason and that is to help people. There are several different job functions at COA, and all are equally important. Our doctors are phenomenal and always go the extra mile for the patients.
What is your most memorable moment at COA?
Our Christmas parties always stand out in my mind. The doctors really go all out to make sure the staff has a good time. It is nice to be able to have an afternoon to kick back and enjoy each other outside the office. Since we have two offices, we don’t always get to see our co-workers in the other office.