In honor of COA’s 20th Optical Shoppe Anniversary, we’re highlighting Tiffany, one of our wonderful opticians! Read more about her and why she loves helping patients find the perfect pair of glasses in this new interview.
Ready to get a new pair of glasses from Tiffany? Stop by our Optical Shoppe through the end of the year for savings! When you buy a full pair of glasses, you’ll save 20% and be entered to win a free pair of Ray Ban sunglasses.
1. Tell us a bit about yourself and your family.
I grew up on a small family farm in Ashland County. All throughout school, I was very involved with 4-H and Future Farmers of America (FFA). In fact, I was on the Ohio State winning poultry judging team for FFA, and I was also the Ashland County Fair Queen. My FFA and 4-H background taught me many important life skills, and I’m very proud of the work I did. I have been married for 24 years, and I have three wonderful children. My son is a senior at The Ohio State University studying public affairs, and my daughter is a sophomore there. My youngest is currently a sophomore at Hilliard Bradley High School. I enjoy going on hikes, traveling, reading books, and watching good movies and TV shows. My hidden superpower is hearing a ChapStick in the dryer from anywhere in my house!
2. What attracted you to be part of the COA team?
I first became aware of COA, because offices where I previously worked would frequently recommend their patients to COA. As such, I knew that COA was a place where the doctors and staff truly cared about the health of their patients. I even trusted them to care for my own mother when she needed care. After I started to work at COA, I quickly realized that COA not only cares deeply about their patients but about their employees as well.
3. How do you ensure a “perfect fit” for each patient?
Just like clothes or shoes, glasses come in all shapes, sizes, and colors. So, it is important for me to work closely with each patient to tailor the look and fit of their glasses. I begin by asking each patient questions to assess what they are looking for. Among other things, I ask them what style, material, and shape they prefer. From there, I am able to find a frame that fits the patient’s face and looks great on them. I like to ensure that each patient leaves with a pair of glasses that feel good and look great!
4. Why did you choose to become an optician?
When I was eight years old, I started wearing glasses. As a kid growing up in the 1980s, wearing glasses was not cool, so I was a little nervous. However, I remember the opticians I worked with always helped me and made me feel great in my glasses. I wanted to help others feel that same way. Also, I love fashion, and glasses are the best accessories!
5. What is it you most enjoy about being an optician?
I love the look on a patient’s face when they find the frame that fits perfectly and looks great on them.
6. What do you do to help children choose the best frame?
Oftentimes when children come into the office, they haven’t even worn glasses and can tend to be a bit apprehensive about the process. I’ve found that they need to absolutely love their glasses, because if they don’t, then they won’t wear them. I encourage their parents to help pick out the glasses, but I always let the child have the final decision. It’s all about looking and feeling good.
7. What skills are essential to being a great optician?
o be a great optician, it is essential to know the technical details required of the job. For example, you need to be knowledgeable of different lens styles, materials, and how to read prescriptions. Just as essential to this work is effective communication. You must really listen and work with the patient considering their wants and needs among many different dimensions. You must take their prescription, style, and face shape into account when helping pick out the perfect frame. This is only possible by building a personal relationship with the patient through effective communication.